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Application Support Specialist

Company Overview

IT Staff Now is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. IT Staff Now is an Equal Opportunity Employer.

Job Summary

You will be responsible for daily troubleshooting and issue resolution, software upgrades, technical documentation and end-user support tasks for a range of hardware and specific software packages, including but not limited to:

  • R&D software such as Chromeleon Chromatography Data Systems and Empower Chromatography Software.
  • Regulatory management software such as Parexel Liquent InSight or ISI eCTDXPress, ISIWriter, ISIToolBox.
  • Quality software such as Blue Mountain Calibration Manager, iStability and other LIMS software.
  • Compliance software such as TrackWise Enterprise Quality Management and Learning Management Systems.
  • Desktop, server, network configuration, support and change management in a highly-regulated environment.

Successful candidates for this role will be passionate about providing excellent customer service, have a strong desire to learn new technologies and further their education in order to grow with the company and recognize that R&D is critical to any pharmaceutical manufacturing organization.



  • Requires effective interpersonal skills due to frequent interaction with users.
  • Strong written and verbal communication skills. Customer-oriented attitude and experience.
  • Sound understanding of the pharmaceutical manufacturing industry and associated regulations.
  • Ability to work with users at all levels on a variety of technical initiatives and work in a cross-functional team.
  • Able to multi-task with multiple high-priority projects and flexible timelines and expectations.
  • Able to work independently in an efficient and detail-oriented manner.
  • Ability to apply deductive reasoning and analytical thought to understand complicated issues.
  • Ability to receive instructions and follow work rules and company policies, safety and security practices.

Qualifications and Skills

  • Bachelor’s Degree or equivalent experience.
  • Must have at minimum 3 years of experience with a diverse range of end-user IT support tasks.
  • Must have at minimum 3 years of experience with R&D, Regulatory, Quality and Compliance software in the pharmaceutical industry.


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